Welcome to PFA. These Terms & Conditions govern your use of the PFA website, your wholesale account, and any orders placed with PFA.

By creating an account, placing an order, or otherwise using our wholesale services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and the applicable policies referenced herein.

Our Payment Policy, Shipping Policy, and Return & Refund Policy apply to all orders placed with PFA and form part of these Terms & Conditions. Our collection and use of personal information are governed separately by our Privacy Policy.

If you do not agree to these Terms & Conditions, please do not create an account, place an order, or use our wholesale services.

PFA wholesale accounts are intended for qualified business customers. To create and maintain a wholesale account, you must provide accurate, complete, and current business information and any documentation reasonably requested by PFA to verify your eligibility, which may include a valid Resale Certificate, Seller’s Permit, or other business documentation.

All wholesale account applications are subject to review and approval by PFA. PFA reserves the right to approve or reject an account application if the applicant does not meet our wholesale account requirements or if the information provided cannot be verified.

You are responsible for maintaining the accuracy of your account information and the confidentiality of your login credentials. You are also responsible for all orders and activities conducted through your account. If you have aware of any unauthorized access to or use of your account, you should notify PFA promptly.

PFA’s wholesale program is primarily intended for physical retailers and distributors. Products purchased from PFA are generally expected to be resold through physical retail stores and established distribution channels.

Resale through third-party online marketplaces or other online sales channels, including Amazon, eBay, Walmart Marketplace, Facebook Shop, and similar platforms, may be subject to additional review, restrictions, or approval by PFA.

Customers are expected to ensure that their resale activities comply with applicable laws, regulations, and PFA’s sales channel requirements.

All orders placed with PFA are subject to review and acceptance.

In some cases, PFA may need to refuse, cancel, or adjust an order. This may happen for reasons such as product availability, pricing or product information errors, payment or verification issues, or other situations that could affect our ability to complete the order as expected.

If any order needs to be canceled or adjusted after it has been submitted, PFA will reachout to customer as soon as reasonably possible. Where applicable, any payment already made for the affected items will be refunded.

PFA makes reasonable efforts to provide accurate and up-to-date product information, including product descriptions, images, specifications, packaging information, pricing, and availability.

Product appearance, packaging, specifications, case or inner pack quantities, and other product details may change from time to time. PFA makes every reasonable effort to ensure that product images accurately represent the products offered. However, actual product appearance or packaging may vary due to packaging updates, manufacturing changes, or other factors.

Prices and product availability are subject to change without prior notice. Products displayed on the website may become unavailable or have limited quantities due to quick changes in inventory.

If PFA identifies an error in product information, pricing, or availability that affects an order, the order will be handled in accordance with Section 4, Orders and Order Acceptance.

All orders must be paid in full before shipment. Customers are responsible for ensuring that any required payment verification is uploaded before an order can be processed.

Applicable processing fees, shipping charges, and other order-related charges will be disclosed as part of the ordering process.

Shipping costs may vary depending on the order, destination, weight, dimensions, and other applicable factors.

Delivery may be affected by carrier schedules, weather conditions, holidays, service disruptions, or other circumstances beyond PFA’s control. While PFA will do whatever we can to help moving things forward, we can not guarantee that delays caused by carriers or other external circumstances can be prevented or resolved within a specific timeframe.

All cancellation requests, returns, refunds, and claims relating to damaged, missing, or defective products are subject to PFA’s applicable Return & Refund Policy.

Any request to cancel an order is subject to review by PFA based on the status of the order.

Returns must be requested and authorized in accordance with PFA’s return procedures. Merchandise returned without prior approval will not be accepted. Customer-initiated returns may also be subject to applicable restocking fees, return shipping costs, and other conditions stated in the Return & Refund Policy.

Claims involving damaged, missing, or defective products must be reported within the applicable claim period and include any information or supporting documentation reasonably requested by PFA. Once the claim has been verified and, where applicable, the returned merchandise has been received and inspected, PFA will provide an applicable replacement or refund in accordance with the Return & Refund Policy.

The content available on the PFA website, including text, graphics, logos, images, product information, catalogs, website design, and other materials, is owned by PFA or used with applicable rights and is protected by applicable intellectual property laws.

Except as expressly authorized by PFA, such content may not be copied, reproduced, modified, distributed, published, or used for commercial purposes without prior permission.

Customers may not misuse the PFA website or Services, including by providing false or fraudulent information, attempting to gain unauthorized access to accounts or systems, interfering with the operation or security of the website, or using the website for any unlawful purpose.

Nothing in these Terms grants any ownership or other intellectual property rights in PFA’s website, content, trademarks, or other protected materials.

PFA reserves the right to suspend or terminate a wholesale account if the customer violates these Terms & Conditions, any applicable PFA policy, or any applicable law or regulation.

PFA may also take such action where account information is false or cannot be verified, where fraudulent or unauthorized activity is suspected, or where the account is used in a manner inconsistent with PFA’s wholesale or sales channel requirements.

Suspension or termination of an account may affect access to the PFA website, wholesale pricing, ordering, and other account-related services. Any outstanding payment obligations or other responsibilities arising before suspension or termination will remain in effect.

Where reasonably practicable, PFA may notify the customer of an account suspension or termination and any actions required, if applicable.

PFA makes reasonable efforts to keep the website and its information accurate and available, but we do not guarantee that the website will always be error-free or uninterrupted.

To the extent permitted by law, PFA is not responsible for indirect or consequential losses resulting from the use of our website or services, including lost profits or business opportunities.

Customers are responsible for their own resale activities and for complying with applicable laws and regulations. If a customer’s violation of these Terms, unlawful resale activity, misuse of PFA materials, or infringement of third-party rights results in a claim against PFA, the customer will be responsible for the resulting losses or expenses.

Nothing in this Section limits any responsibility that cannot legally be excluded or limited.