1. Return

a. No returned products will be accepted without an authorized RA number. Any return request not authorized by the customer service team will not be honored.

b. Only manufactured defect merchandise can be returned within 2 days after receipt of goods. Customers have to report missing items from the order within 2 days. All returns must be in original outer box and package.

c. Shipping charges on returned products are the responsibility of the customer. Items must be unused, undamaged, and in original packaging, and all the items in the package must be intact. If not, the buyer is responsible for all incurred fees and no refund will be issued. Return packages should be authorized.

For any questions, please contact us at support@pfa.com

We sincerely thank you for choosing to join our platform. We are committed to providing diverse shipping options to meet various needs. Customers can either choose to ship on their own or delegate the shipping to their carriers.

We have our own trucks, allowing us to provide efficient shipping services directly to our customers. Shipping costs will be reasonably calculated based on the actual distance, weight, and dimensions of the goods.

We also collaborate with third-party shipping companies. As the shipping costs are directly charged by these third-party companies and borne by the customer, we recommend contacting our sales representative to negotiate the shipping fees.

Of course, you also have the right to choose your own carrier for shipping. We will fully cooperate to ensure the smooth transportation of your goods.

The platform provides on-site pickup services. To ensure our warehouse has sufficient time to prepare the order, the pickup time needs to be negotiated and arranged in advance with the customer's sales representative.

What payment methods do you offer?

We currently accept Online Payment (Credit Card, Affirm etc.), Wire Transfer/ACH, and Zelle as payment methods. All orders must be paid in full before shipment

For Credit Card and other online payments, a 3% processing fee will be applied.

For Wire Transfer/ACH or Zelle payments, payment proof must be uploaded for our verification. We will begin preparing your order once the payment is received.

TAX: Sales tax will be collected on orders without a valid Resale Certificate.

For any questions, please contact us at sales-support@pfa.com.